FAQ: Shipping, Returns & Orders | America Jackets

Frequently Asked Questions

How much does shipping cost?

Shipping is a flat $20 USD per order for both United States and international orders. There is no free-shipping threshold.

How long does it take to process my order?

Orders are processed within 24 to 72 hours (1 to 3 business days) after you place them.

How long does delivery take?

After your order ships, delivery typically takes 5 to 8 business days.

Do you ship internationally?

Yes. We ship to the USA and internationally for the same flat $20 USD rate. International orders may be charged customs duties or import taxes by the destination country, and these are the customer's responsibility.

How do I track my order?

We email you a tracking number as soon as your order ships. If you need help, email Order@americajackets.shop.

Can I cancel my order?

Yes, you can cancel before your order ships. Email Order@americajackets.shop with your order number as soon as possible.

What is your return policy?

You can return items within 30 days of delivery. Items should be unworn, unwashed, and have their tags attached. Returns are free because we pay the return shipping. To start a return, email Needhelp@americajackets.shop with your order number.

When will I get my refund?

Refunds go back to your original payment method after we receive and inspect your return. Refunds are typically issued within 5 to 10 business days after inspection.

Can I exchange an item for a different size?

Yes. Exchanges are allowed within the same 30-day window. Email Needhelp@americajackets.shop with your order number and the size or item you want.

How can I contact you?

Email support@americajackets.shop for general questions, Order@americajackets.shop for order help, or Needhelp@americajackets.shop for returns and urgent help. We typically reply within 24 to 48 hours on business days.